TERMS & CONDITIONS

What is your cancellation policy?

As long as weather permits, you may reschedule or cancel your session up to 24 hours in advance. Late cancellations may result in forfeiting your fee and session.

 

Can I get a refund if I cancel my package early?

Any unused lessons can be refunded up to 2 months of original purchase. Lessons canceled after our two month timeframe will be forfeited.

 

What if I have questions after our consultation or session?

We welcome client communication! You may email or text us with any questions you have. Please allow up to 3 days for us to get back to you. If it is a lengthy question and something not communicated well over email I would encourage you to book a follow-up session with us.

 

Can I get a refund for used sessions?

Any used sessions will not be refunded.

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Other Frequently Asked Questions:

 

What method of training do you use?

We take the LIMA approach which includes the primary use of positive reinforcement techniques. We don't use shock collars, choke chains, or anything that would cause your dog fear. We like to have fun while sticking to techniques backed by science. However, just because you used a certain tool in the past, it doesn't mean we won't work with you or your dog. Ask us why it matters.

 

What differentiates Venture Dog Training from other dog training companies in Austin, TX?
With Venture Dog Training, owners will be supported every step of the way with available resources at hand, including training handouts, behavior planners with measurements (if needed), access to the trainer's phone and email line, and one-on-one lessons. We are always looking for ways to continue our education and ways to improve our skills. You can bet that we are giving you the most up-to-date scientific techniques used in today's field.

 

Do you treat separation anxiety?

We do not. This is a specialty and you’ll want to work with your vet and a separation anxiety specialist. I do encourage certain treat-based tools that may help with your absence and minor techniques, but this is not our specialty.

 

Why is training priced so high?

We actually price ourselves at a middle base of what we see in the industry today. For our schooling, drive time to your home, and tools, we have to price ourselves at a healthy wage. To lower the cost of your training sessions, feel free to request for your in-home lessons to be virtual instead or ask about our payment plans. This will give you significant savings!

Please email:
info@venturedogtraining.com

 

Do you take clients for Houston and Austin, TX? What about anywhere else?

We currently offer in-home services for Austin, TX and surrounding Austin communities. For Houston and surrounding areas, we may offer one in-home lesson if a trainer is in your area. Availability is tight. We recommend virtual training lessons for Houston clients.

 

Is virtual consulting as effective as in-person?

Absolutely! Training is taught to the owner on how to handle the dog. We'll provide written notes and check in to make sure you're adequately progressing

 

Why is my initial lesson virtual and can I skip this?
The initial virtual is sold with our Intro Packages. We recommend talking to our trainer for guidance on how necessary this is for your case. Generally, we encourage this so we can adequately take notes, understand what's going on, and easily conversate to gather the dog's history. This also allows us to be safe and further understand what we're walking into as we deal with various cases a day.

 

Do you guarantee results?

As long as you're consistent in your training and coachable, you will likely see results. However, we do not guarantee satisfaction of goals. Every dog is different and sometimes we do have to alter our expectations. Dogs are not robots. We have to be flexible to their needs and desires.

 

How often do I take lessons?

We normally meet once a week or bi-weekly. This keeps you accountable and the training as consistent as possible. Overall, we're pretty flexible with our scheduling and understand things come up.

 

How do I decipher from the Puppy Journey program and the Cityside Obedience program?

For dogs under 5 months old, you can register for the puppy program. For dogs 5 months old and over, you can register for the Cityside Obedience program.

 

Do you charge for more than one dog in the same household?

We do not charge for more than one dog in the same household. We recommend focusing on the dog that portrays the most undesirable behaviors. Overall, you are paying for the trainer's time, not per dog.

 

Do you offer payment plans?

Yes, we try to be accessible and understandable for all of our clients. We have 3 different ways to pay:

1) Pay in full - This will be a one-time payment. This comes with the most savings per lesson.

2) Pay per lesson. No commitment is necessary.

3) Pay for our Intro Package and pay the remainder of the whole program afterward. This is a two-payment deal

 

What if I want to add lessons after completing the program?

We have this option as well! You can add as many lessons as you'd like for the cost per lesson listed on the website.

 

Do you offer board and train or overnight pet-sitting options?
We do upon request. Our board and train fee starts at $140 per night and our overnight pet-sitting fees start at $95 per night. For our pet-sitting option, this cost can cover up to two dogs. Please email us in advance as we get booked up fast.

The programs we're offering on our website are currently our featured services. Availability is extremely limited